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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics GP 2015 R2 Up...
Microsoft Dynamics GP (Archived)

Dynamics GP 2015 R2 Upgrade - Utilities Screen blanks out after upgrading last company

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Posted on by Greg Parker

Hello,

After installing the GP 2015 R2 and running utilities, the company databases seem to upgrade but when it is done with the last screen the progress box goes away and leaves me with a gray screen with only the GP Utilities window.  It took about an hour to upgrade the 5 databases I had and then I waited over 10 hours and nothing else happened.  I checked SQL profiler and there was nothing running.  I ended up killing it and all seemed well as I could log into GP and run everything but it was very disheartening to not have any successful notifications.  I got this with both the R2 RTM 14.00.0725 as well as the July 30th Hotfix 14.00.0804.  I am running SQL 2014 on Windows 2012 R2 server.  I was upgrading GP from GP 2013 R2.

Any ideas on why this would do that?

Thanks,

Greg 

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I have the same question (0)
  • soma Profile Picture
    soma 24,410 on at

    I am faced this issue many times while upgrading to GP 2013 as well as GP 2015. But, don't know the exact reason for this cause. Maybe it will happened due to minimize the utility screen while database upgrade in progress. If we not minimize this window and keep this window as visible, it wont happens. I tried this for one of upgraded and didn't face this issue again.

    Try this for any one the upgrade and let us know.

    Hope this helps!!!

  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    The issue of having Dynamics GP not responding is quite common while upgrading, the reason for such issue has been illustrated by David on  Why does Microsoft Dynamics GP show as Not Responding

    You should never consider killing this process, even if it was stuck on the screen or showed as not responding, heavy SQL interactions could be running meanwhile and your interference to kill the task will definitely cause data corruption. You are supposed to consider several tools such as SQL profiler or Dexsql log in order to make sure that there are no processed running as a preventive check

    Let us know if you do have any further concerns,

  • Greg Parker Profile Picture
    Greg Parker on at

    Hello,

    As I said though, I waited over 10 hours and I checked SQL profiler and there was nothing going on in SQL.  I have done 100 upgrades and this is new behavior for GP Utilities.  I have seen it where the screen will not refresh until it does the next step in the process but this is different in that it does not have any type of progress box, only the main full gray screen.  It also seems to only do this after it has finished with the last database\company upgrade as I watched it go through all of the steps on all the companies.  Like I said that took an hour for the upgrades but for it to then sit dormant for over 10 hours seems like a glitch.

    Any help is greatly appreciated if anyone else has experienced this with GP 2015 R2.

    Thanks,

    Greg

  • Greg Parker Profile Picture
    Greg Parker on at

    Has anyone else run into this?  I even restored the databases back and tried to run utilities on another machine and got the same result.  This is not the usual "looks like it is hanging" behavior as it sat idle for over 10 hours after all the companies were upgraded.  The weird thing to point out is that when it appeared to hang, there was not progress box or anything - only the main utilities background screen.  When I tried to close it - it stated that processes were running and the application could not be closed.  But again I opened SQL profiler and watched it and there was nothing going on.

    Thanks again for any assistance.

    Greg

  • coquisalsa Profile Picture
    coquisalsa 2,725 on at

    Hi Greg,

    Do you have the 'Debug' menu on the top left corner of the GP Utilities window when it hangs?

    Thanks,

    Jorge

  • Greg Parker Profile Picture
    Greg Parker on at

    Hi Jorge,

    Unfortunately there are no menus.  Only the title bar at the top with Microsoft Dynamics GP Utilities with the  Minimize, Restore and X to close on the upper right and the program icon on the left.  Something else that is weird too is that this behavior of the progress box that lists all the steps it does while upgrading a company will disappear no matter if I am adding a module like project accounting or doing a hotfix or dot release upgrade.

    Thanks,

    Greg

  • L Vail Profile Picture
    L Vail 65,271 on at

    Greg.

    What's in your DB_Upgrade and DU000020 table? Do those tables reflect the new version and build?

    Kind regards,

    Leslie

  • coquisalsa Profile Picture
    coquisalsa 2,725 on at

    Hi,

    Do you delete all records from DU000030 table before each upgrade/update?

    Thanks,

    Jorge

  • Derek_Albaugh Profile Picture
    Derek_Albaugh 70 on at

    Hello Greg,

    What you're most likely seeing is after the DYNAMICS system database completes the upgrade and/or after the company databases complete the upgrade, before it goes to the Additional Tasks window, you may be seeing the window that gives you the option to deploy the SQL SRS and/or Excel Reports for that version of Dynamics GP.

    Unfortunately, at times, we see it show either as a completely blank screen or the other thing we've seen is that it will show the window, but then won't allow you to click Next or any other button to get past that window and in both cases, you simply need to kill Utilities via Task Manager, and then launch GP Utilities again to verify the upgrade has completed, as it should do the version checks and then take you back to the Additional Tasks window.

    I've seen this in both Dynamics GP 2013/R2 and Dynamics GP 2015/R2.

    Thanks,

  • Chris Bulson Profile Picture
    Chris Bulson Microsoft Employee on at

    Derek already answered, but here is a blog as well that talks about how to determine if your upgrade has finished or not.

    community.dynamics.com/.../is-my-upgrade-finished-running

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