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Unable to found case entity

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Posted on by Abhilash M abi

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Hi All,

I am unable to found case/incident entity in default solution. While adding site map also or while adding to solution also case, knowledge article, SLA these entities were not visible for me..

Please help me... How I can get these?

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Wahaj Rashid 11,321 on at

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Hi,

Thank you for your query.

Make sure you have selected correct environment.

Let me know if you need further clarification.

Best,

Wahaj

(if this helps, please mark it as verified)

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Abhilash M abi 595 on at

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I have selected the correct environment only. But still, those entities are not showing for me.

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prt33k 6,907 on at

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Can you provide a screenshot?

Are you able to see them under tables by changing filter?

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LuHao 40,892 on at

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Hi Abhilash,

Are you check the default solution in the PowerApps Portal or in the classic customizations?

If in the PowerApps Portal, please check the filter, you will select All.

If in the classic customizations, since the entity list shows the Display Name instead of Name, and the Display Name can be modified, we need to get the Display Name of these entities first.

We can find the Case records in the Related tab of some forms (like Account) to get the Display Name of the Case entity.

In addition, the most important point, please reconfirm whether you have opened the correct D365 environment.

You can see all the environments of your tenant in https://admin.powerplatform.microsoft.com/environments.

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