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A duplicate direct deposit was created when running a single paycheck. I can see it in check history, in bank register but can't see it to void. Can anyone help?
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The void checks window will not display checks (dd's as well) that have been reconciled or previously voided. Was it reconciled or voided previously? If not, this may require some direct SQL data editing.
No it's not been voided before or reconciled. Thanks for your input.
Do you have any guidance on the SQL editing that may be needed here?
Not specifically. I would have to research all the affected tables. Fundamentally, the check/DD history tables need to be cleaned up. Also, the employee summary tables may be overstated and the if GL is incorrect, then a GL transaction to correct the GL balances. Sorry this is so general.
I would not suggest to go for backdoor editing as there are many tables affected.
I think need to find some other work around solution.
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@dyngp_warren
We got a little extra help to sort this out.... The check didn't show up in all the tables you would expect to see it. It was missing from some reports and visible in others. It appeared in the list to void, but when selected was not there. We found the bogus check in only one table, deleted it and reconciled the employee record. There were some other non backdoor adjustments to the GL too. We did this with our support company assisting to be sure we didn't alter any necessary data. Everything looks normal now. Thank you for your email.
Shelagh,
Thanks for your update & good to know everything looks normal.
Cheers!
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