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Microsoft Dynamics CRM (Archived)

Email user personal options ignored and appointments not syncing

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Dynamics CRM 2016 on-premise, Exchange on-premise, server side sync.

In personal options i have set track email messages from Dynamics 365 Leads, Contacts, and Accounts. To test it, i created lead with my private email and send email from it to my work email. It was synced successfully and in activity i can see that email was associated with lead. Then i send email from my different private email that is not in CRM and it was synced too. But when i press on this email CRM ask me do i want to create new record or associate with existed record.  Why second email was synced? Am i missing something or understand this option wrong?

Also, for some reason my appointments created in CRM not syncing with exchange. In mailbox setting everything tested successfully. 

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  • Community Member Profile Picture
    on at

    My bad, this personal settings works only for CRM for Outlook. But appointments still not syncing.

  • Community Member Profile Picture
    on at

    HI, Uriy,

    Have you enabled synchronize tasks in synchronisation setting?

    Go to SETTINGS => ADMINISTRATION => SYTEM SETTINGS

    Apointments.PNG

  • Community Member Profile Picture
    on at

    Hi,

    Yeah, it's enabled.

    Can it be issue with exchange server?

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