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Posted on by Simon961

A user deleted her synced contacts from outlook accidentally, and now needs help resyncing them from CRM, I have tried Test and enable mailboxes, removing all options and re adding them in mailbox nothing worked.

I tried putting all options to None in the mailbox saving it and then resyncing it. It started to sync but stopped after a point and will not resync other contacts. Any other suggestions. the user has like 519 contacts out of which 150 have synced

Any help or suggestions regarding this will be helpful. Task and appointments sync with out an issue

Thanks,

Shashank

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Yoshika Suzuki on at

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You can resync unsynced records by adding "Process Email Received After" to the mailbox form.

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Simon961 35 on at

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Thank you for the reply... Can you suggest how we can do it?

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Sapna Girish 202 on at

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Go to the Synchronization Filter options. (Click the gear in the upper right corner of CRM >> Options >> Synchronization >> Filters).

Select the Contact sync view and disable it by clicking on the red square button.

Enable the Contact sync view by clicking on the green triangle button.

Have your administrator Test & Enable the Dynamics mailbox record for this user. While Test & Enable, there is a popup which stated "Sync items with Exchange from this D365 Org only..." Check this and click OK.

Let me know if this helps.

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