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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Outlook Plugin Ins...
Microsoft Dynamics CRM (Archived)

CRM Outlook Plugin Install Error "There is a missing Windows update on this system"

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Posted on by triangular 162

Hi, we are on CRM 2016 on Premise version 8.2. We just upgraded a user workstation to Windows 10. When trying to install Outlook CRM 2016 plugin 64 bit version, we got an error: 

"There is a missing Windows update on this system. This update is necessary to run the configuration wizard for Microsoft Dynamics 365 for Outlook. Please follow the Help link to download and install the update."

We clicked the Help link which is on here: https://support.microsoft.com/en-us/help/4341501/there-is-a-missing-windows-update-on-this-system-this-update-is-necess

Basically the resolution is to install a Windows update, but it's specific only to Windows 8, which does not work in our situation because the user's machine is Windows 10.

Any suggestion to fix this issue in Windows 10? Or is there a Windows update for Windows 10 only?

Thanks -tri

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I have the same question (0)
  • Kokulan Profile Picture
    Kokulan 18,054 on at

    I know it says its for Windows 8 but have you tried downloading and installing on Win10 to see if it fails due to wrong OS version

    This page has some interesting references to update issues

    docs.microsoft.com/.../windows-update-troubleshooting

  • Andy Ran Profile Picture
    Andy Ran 295 on at

    If it is windows 10, the install error may not relate to the windows update.

    Basically, crm outlook client tries to check whether outlook is initialized, and some exception happened during the check.

    You can check the exact exception happened during the check like following:

    1. Open the crm outlook client log

    2. Search for Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    You should find something like below:

    17:47:33|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    17:47:33|   Info| Query all rows in profile table

    17:47:33|   Info| Outlook is not initialized

    17:47:33|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    For your case, there should be some exception happened between "Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized" and "Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized". The exception error format should be "IsOutlookInitialized() failed with the error : ....". You should be able to find it in the log.

    In addition, what is the exact install scenario here? Are you trying to install the fresh dynamics 365 for outlook v8? or upgrading an existing v8 rtm client to 8.2? What is the exact version number you are trying to install?

  • triangular Profile Picture
    triangular 162 on at

    Hello,

    Thanks all for the reply. The issue is fixed now. We reinstalled the Outlook plugin with the one from the CRM website link. Not sure what's the differences with the ones downloaded from the Microsoft website.

    -tri

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