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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Product Bundles with C...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Product Bundles with Call Centre orders

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Posted on by AmitD36518 62
Hi Team,
Can you please help to confirm if product Bundles work fully with Call center order if  'Product bundles' feature is enabled in Feature management.
Can see in a environment where Product bundles getting processed through Call center orders?
 
 
 
 
Categories:
Dynamics 365 Supply Chain Management
Dynamics 365 Commerce
I have the same question (0)
  • Suggested answer
    Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,216 Super User 2026 Season 1 on at
    Product bundles aren't supported in channels that are managed by Microsoft Dynamics 365 Commerce. These channels include e-commerce, point of sale (POS), and call centers. Items that are configured as product bundles shouldn't be added to orders or transactions that were created in Dynamics 365 Commerce channels.
     
  • AmitD36518 Profile Picture
    AmitD36518 62 on at
    Environment am seeing is Bundles are getting added to Call center orders and behaving same as Non call center orders.
    Getting exploded into components, picked packed and Invoiced.
     
    While testing we see Bundles behaving same for Call center and non call center orders.
    Have anyone come across any specific limitations if Bundles are used for Call Centers?
  • Suggested answer
    SoumitraforD365 Profile Picture
    SoumitraforD365 213 on at

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