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Posted on by DV-02071540-0

My team and I are unable to login and use BC, we see this after only seeing the start up page.

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Valentin Castravet 31,340 Super User 2025 Season 2 on at

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No issues on my side. What region are you in? Does it work if you refresh?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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DV-02071540-0 14 on at

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We are in the Denver area, and refreshing does not do anything.

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Valentin Castravet 31,340 Super User 2025 Season 2 on at

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I would put in a support request with Microsoft, its something specific to your tenant only.

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Gerardo Rentería Ga... 25,213 Most Valuable Professional on at

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Hi

I hope this can help you. I am providing you with information to generate a support ticket.

Report customer outages - Business Central | Microsoft Learn

Technical support overview - Business Central | Microsoft Learn

BR

GR

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DV-02071540-0 14 on at

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Thanks for the suggestions, this was an outage that was resolved by Microsoft.

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YUN ZHU 95,331 Super User 2025 Season 2 on at

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I have no problem here either. You can check whether the BC service is normal through the following methods.

https://yzhums.com/21717/

Thanks.

ZHU

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Judy Microsoft Employee on at

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Hi, thanks for your sharing. May I know if your issue has resolved. If so, please mark the answer to close the thread.

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OR-03070856-0 4 on at

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BC has not been stable all morning, in Holland, Denmark, Norway, UK, DE

This is what users see

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Gerardo Rentería Ga... 25,213 Most Valuable Professional on at

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Hi

Through this portal you can see that there have been some offline moments. But they are recovering in the same way.

Business Central status (bcstatus.net)

BR

GR

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Matteo Fiocco 260 on at

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First, verify if there are any ongoing service disruptions or outages with Microsoft Dynamics 365 Business Central:

Visit the Microsoft 365 Service Health Status page to see if there are any reported issues.

Then Try:

Clear Browser Cache and Cookies

Sometimes, cached data can cause issues:

Clear your browser’s cache and cookies.

Try logging in using a private/incognito browser window.

Sign in with a Different Account

Try logging in with a different account to see if the issue is specific to your user account:

Click on the "Sign in with a different account" link and use another account with Business Central access.

If the problem persists, contacting Microsoft Support with the provided technical details would be the best course of action.

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