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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Menu Navigation Takes Long Time to Load

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Posted on by 380

Preface

First, I want to state this is an On-Premises deploy of Dynamics 365 Finance and Operations on the latest Service Update available. We have a current ticket open on the issue with Microsoft but are concerned based on past experiences with UI/performance issues that Microsoft will not be able to solve our issue.

Issue

When we do a browser refresh within Dynamics 365 F&O, the navigation on the left-hand side takes 20 seconds to load (screenshot below for clarify on what I am referencing).

pastedimage1642101165985v1.png

Using the built-in browser debugging tools, I can see that the resource that is blocking the request is the "DensityThemeManager.js" which is calling app.css. Once that resource completes loading, the menu navigation on the left-hand side finishes loading. To be clear, this only happens when doing a full browser refresh, navigation and refreshing within the application form works fine.

dtm.png

We have tried restarting AOS nodes, rebooting all the services, checking SQL backend for blocking and feel like we have exhausted all known options to us. Other than the slow loading of this UI element, the performance of the application is good.

Has anyone experienced the same issue or guidance on what to check next?

I have the same question (0)
  • Lester Brent Profile Picture
    5 on at

    Did you ever figure out how to resolve this issue? We are experiencing the same issue.

  • Suggested answer
    jbonomo Profile Picture
    380 on at

    We solved our performance issues by adding another AOS node and offloading batch jobs to run on a Batch Only AOS node. We manage this all on premises and one of the nodes was regularly getting traffic by users and batch jobs slowing everythingdown.

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