web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Assigning Enterprise License disables CRM account and can access marketing but not CRM

(0) ShareShare
ReportReport
Posted on by 112

I have a scenario which I cant get my head around...

I have an organization with  several licenses for CRM, 45 for Microsoft Dynamics CRM Online Professional and 4 for Microsoft Dynamics Marketing Online Enterprise. 

My understanding at present is that the Enterprise license contains all the functionality of the Professional license plus Microsoft Dynamics Marketing Enterprise so do not need a professional license to access the CRM module

 

The organisation uses active directory synced to O365. 

 

The situation I have is that when I assign a user an enterprise license they are then unable to access CRM as they are advised they do not have a license but they can log in to the Https://xxx.marketing.dynamics.com

 

However when I assign them a professional license only they can access both urls.Https://xxx.crm.dynamics.com    and Https://xxx.marketing.dynamics.com  

 

Which I believe should not be the situation as I would expect that only users with an enterprise licence should have access to the Marketing url?

 

Are there any changed which need to be made in AD?

 

*This post is locked for comments

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#2
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans