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Microsoft Dynamics CRM (Archived)

Cannot render custom reports from CRM 365

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Posted on by 67

Hi friends,

I have the following situation:

1 machine with CRM 365 Version 1612 (8.2.2.112) on-premises

1 machine with  :

- MS Sql Server 2016 v. 13.0.17.42.0.

- SSRS Version 13.0.1601.5 

-  Microsoft Dynamics CRM 2016 Reporting Extensions

We are able to acces custom reports with FetchDataSource from SSRS reports portal, but we cannot render the reports within CRM. 

The error we encountered  and found it in the SSRS log files is : " User was not found".

For Login into the Data source we have been trying "As the user viewing the report" and "Using windows user name and password". The Test connection has been succesfuly for the both of them.

Also, we've used the Sql Profiler and found out that the call of the stored procedure p_GetCrmUserId on MSCRM_Config does not return any record, and that's because of the @AuthInfo, which is the value for the service account that the CRM application pool runs under.  That service account has no user in CRM data base (Microsoft recomandation). We think that the value for @AuthInfo should be the value of the user loged into CRM, but we don't know where and how to configure the impersonation. 

Any advice, please?

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  • Suggested answer
    picassadi Profile Picture
    67 on at

    I've returned with the solution we have found: For the " Log into the data source:" we have choose "By prompting the user viewing the report for credentials

    Type of credentials : Database user name and password".

    Best regards,

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