In our CRM 2015 setup, we have a subject hierarchy that Support reps use in Case forms. The top-level category is called "Support", then it drills down to sub-categories, such as "Hardware", "Software", etc. Sometimes, the reps use the top-level "Support" category, but I want to deny permissions from everyone using that in a Case form and force them to use the sub-categories. I know with a business rule inside the Case form, I can present an error message if the "Support" subject is chosen, but the reps can still decline the error and proceed. I'd rather prevent saving altogether if that subject is chosen.
Anyone know how to accomplish this?
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