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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 v9 Upgrad...
Microsoft Dynamics CRM (Archived)

Dynamics 365 v9 Upgrade Issue: Opportunity "Close as Won" button does not work (does nothing)

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Posted on by Boolean1 60

After upgrading from version 8.2 to v( (currently 9.0.2.54) - we've noticed a few problems with our system:

On the Opportunity form, when we open the form, we get an error: "This site says...

There was an error with this field's customized event.

Field:window

Event:onload

Error:'AppCommon' is not defined

if you just go ahead and click OK, then you try to close the opportunity as a win, nothing happens -- the "Close as Won" button does not work.

This is in the Edge browser.

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  • ToniG Profile Picture
    ToniG 321 on at
    RE: Dynamics 365 v9 Upgrade Issue: Opportunity "Close as Won" button does not work (does nothing)

    Boolean1 we are having the same issue not being able to close opportunities. Have you been able to resolve?

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at
    RE: Dynamics 365 v9 Upgrade Issue: Opportunity "Close as Won" button does not work (does nothing)

    Hi,

    Firstly, you could refer to this article to check whether there's any syntax error in your JavaScript code.

    community.dynamics.com/.../245344

    After the opening opportunity error verified , you could try the 'close as won' button again. "Close as Won" button does not work after version upgrading which is a common issue as this affect multiple organizations in March 2018. It should be fixed before April 2018. If the issue still exists, you could raise a ticket in Admin Center to ask D365 Support Engineer to escalate the ticket to Product Group to restore.

    Hope it helps.

    Regards,

    Johnny

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