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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / New user created in Of...
Microsoft Dynamics CRM (Archived)

New user created in Office 365 not showing in Dynamic CRM

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Posted on by Community Member

Hi,

I have created one new user in Office 365. But this user is not showing in Dynamic CRM user's list.

Only one main user which i have used for login is showing in 'Activated Users' list.

I have assigned it role as 'Global Administrator' but still not showing in the list in Dynamic CRM.

Please suggest what i am missing and how to resolve this problem.

I have checked some url's online and they mentioned to set CRM license to this user. I have also assigned 'Dynamics 365 P1 Trial for Information Workers' license to this user which was showing in the list for Product License.

Do i need to set some additional settings for this user.

Please suggest.

Thanks!

Rajni

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi

    Have you tried searching for users in advance find, with no search conditions at all?

  • Suggested answer
    meenoo Profile Picture
    meenoo 7,316 on at

    Hi Rajni,

    As ElektroG suggested, first try to search in advanced find without any filters. If you find it in advanced find then it must be due to the view filters, that you are unable to see the newly created user account.

    Thank you.

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