Error Synching Contacts with Outlook in CRM 2011

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I experienced a strange problem with the synchronization of CRM contacts to Outlook that I want to share with the community.

After I customized my CRM Outlook filters for contacts and synchronized with CRM, a lot of my Outlook contacts lost the CRM icon that indicates they are tracked in CRM, and reverted back to the normal Outlook icon. Also I´m not able to open the contact in CRM by click on "View in CRM", because the button is deactivated. Only the synchronization from CRM to Outlook is still working without any problems. I deactivated and re-activated the Outlook filter and even reconfigured my Outlook client but each time I got the same result.

Hope I get some helpfull information.

Ben

System:

MS Dynamics CRM 2011 on premise
Client CRM Outlook Addin UR17
MS Outlook 2013

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Community Member on at

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RE: Error Synching Contacts with Outlook in CRM 2011

I tested it and It seems to work well enough.

Thanks!

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AFTAB HUSSAIN on at

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RE: Error Synching Contacts with Outlook in CRM 2011

Hello Ben,

Reconfiguring CRM 2011 client for outlook will be a good option. Try and see if this fixes the issue.

You may also refer the blog - community.dynamics.com/.../crm-2011-for-outlook-sync-errors.aspx

Thank You !

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