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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP, 2 users, same prin...
Microsoft Dynamics GP (Archived)

GP, 2 users, same printed invoice, different results

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Posted on by Kenneth Sanders 80

Hello all,

 We have 2 users. 1 which has been with the company for quite some time and 1 new one.

When each user prints an invoice, the invoices look different.  All the information is there but on the newer users invoice the titles are missing along with the seperator dashes. We have checked all rights and they match. I am entering the text of what the invoices look like, minus private information.

Where in GP do I need to look to fix this issue?

Thanks in advance.

 

 The correct invoice looks as follows:

Our Company Info         Invoice #, Date, Page #

Billing Info                    Shipping Info

-------------------------------

Feild Titles - PO Number, Customer Number, Salesperson, Shipping, Terms. Ship Date, Master #

Field entries - PO####,CN####, KSanders, UPS, Net 30, 8/1/08, MN####

------------------------------

Feild Titles - Qty, Item Number, Description, Unit, Markdown, Price, Amount

Feild Entries - #, IN#, ABC product, EACH, $0.00, $100.00, $100.00

 

 

Subtotal

Deposit

Misc

Tax

Freight

Discount

--------------------------

Total

 

 

The incorrect invoice is as follows:

 

                                   Invoice #, Date

Billing Info                    Shipping Info

Field entries - PO####,CN####, KSanders, UPS, Net 30, 8/1/08, MN####

Feild Entries - #, IN#, ABC product, EACH, $0.00, $100.00, $100.00

 

 

Subtotal

Deposit

Misc

Tax

Freight

Discount

Total

*This post is locked for comments

  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at
    RE: GP, 2 users, same printed invoice, different results

    Further to what's mentioned by Tristan, I would suggest copying the whole GP folder from the old employee to the new one, in case these users are working on different workstations.

    This will not only ensure that the same report dictionary is used for both, but also ensure that the same code is running for both. This might eliminate further potential errors in the future.

    In case the users are working on the same workstations, I would have nothing more valuable to add for what's mentioned above.

  • Tristan Clores Profile Picture
    Tristan Clores 2,812 on at
    RE: GP, 2 users, same printed invoice, different results

    Hi,

    Assuming that you have a local GP installation and the 2 users use different workstations, I assume they are not using the same reports.dic file.

    Go to the workstation who prints the correct file and copy the REPORTS.DIC file onto the workstation experiencing the issue.  If you're not sure where it's located, log in to GP and then click Microsoft Dynamics GP | Tools | Setup | System | Edit Launch File.  In that window, highlight Microsoft Dynamics GP as Product.  The Reports fields will show where the REPORTS.DIC file is located.

    Now if in case they are on the same workstation, make sure that the user who experience the issue has access to the modified report.  GO to MDGP | Tools | Setup | System | Alternate/Modified Forms and Reports.  Select the ID the user uses.  Select MS GP as Product then Report as Type.

    Expand Sales then look for the name of the report you the users are printing.  Expand then mark the Modified version.

  • Rebecca Redman Profile Picture
    Rebecca Redman 55 on at
    Re: GP, 2 users, same printed invoice, different results

    Do the two users point to the same reports dictionary? Do they both have rights to the Modified Reports?

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