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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails on closed cases
Microsoft Dynamics CRM (Archived)

Emails on closed cases

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Posted on by Community Member Microsoft Employee
How to I track when attachments are added to a closed/resolved case?

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Emails on closed cases

    Hi,

    Attachments for an entity can be added through notes. So you need cna track when a new note is created.

    crmbook.powerobjects.com/.../activities-and-notes-best-practices

    Hope this helps.

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