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Microsoft Dynamics CRM (Archived)

How to create a new contact saved on USD

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Posted on by Javierpv

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Hi,

I need to create a new contact from cti and attach the activity phonecall.

I can open a new contact, but this new contact don't still ID, then i can't contact.Id, how do I open the new saved contact so that it has an ID?

Thanks.

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RaviKashyap 55,410 Moderator on at

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RE: How to create a new contact saved on USD

Hi,

I don't have much experience on CTI but the issue you are facing is common. So if you are opening a new record then it will not have any id until you save it. So as suggested above, save the record first and then attach the phone call.

Hope this helps.

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PranavShroti 4,510 on at

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RE: How to create a new contact saved on USD

Hi, you will have to first save the contact and then auto generate a phone call associated with it. No other option comes to my mind.

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