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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / This message has not y...
Microsoft Dynamics CRM (Archived)

This message has not yet been submitted for delivery. For more information, see help. - error

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Posted on by Brandon_P 1,185

Hey Guys,

We have dynamics online (2015) and office 365. I cant get the email to work from within the CRM with our office 365 exchange.

The error I get when trying to send emails is "This message has not yet been submitted for delivery. For more information, see help."

Any advice would be appreciated.

Brandon

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  • Victor Crespo Profile Picture
    Victor Crespo on at

    Hello Brandon_P

    My name is Victor Crespo, I'm glad to help you

    I would recommend you to take a look to this post, where somebody had the same issue as you:

    community.dynamics.com/.../144477.aspx

    Please let me know if this information was useful for you.

    Best Regards,

    Thank you for using Microsoft Dynamics CRM Communities,

    Dynamics CRM Support Blog

    Victor Crespo |  Support  Engineer | Microsoft Dynamics CRM

  • Brandon_P Profile Picture
    Brandon_P 1,185 on at

    He is using the email router, I was under the impression I had to use the server - server setup as I am using exchange online and crm online.

  • Victor Crespo Profile Picture
    Victor Crespo on at

    Hello Brandon_P

    Yes, he was using Email router since Server Side Synchronization became available later than the post.

    Did you configure the Server Side Sync following the recommended procedure?

    If not, please follow this guide:

    technet.microsoft.com/.../dn832109.aspx

    Also, if you continue getting the error, I would recommend you to open a support case in O365, since this error could have many causes.

    Please let me know if this info was helpful

    Victor Crespo | Support engineer | Microsoft Dynamics CRM

  • Tina Garcia Profile Picture
    Tina Garcia 15 on at

    The guide you posted is mostly broken links. Any idea when these will be updated?

  • Victor Crespo Profile Picture
    Victor Crespo on at

    Hello Tina Garcia

    The links above work for me.

    However, here are again:

    -This is a similar case:

    community.dynamics.com/.../144477.aspx

    -This is the configuration guide for server-side synchronization.

    technet.microsoft.com/.../dn832109.aspx

    Please let me know if those are useful.

    Regards

    Victor Crespo | Support engineer | Microsoft Dynamics CRM

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