How to programmatically detect when a team member has picked up an item from the team Queue Items?

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Posted on by Victor Onyebuchi

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Hi All,

Is there any possible way to detect when when a team member has picked up a record of the team queue using code - c# preferably ? Pls any one with this knowledge should share.

Thanks

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Saad Kabarousse 734 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Hi,

What do you want to do exactly? can you guve us more details about the context?

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Kokulan 18,054 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Hi

When an Item is picked from Queue, the Queue item record is updated to set the Worked By. If you create a workflow or plugin to trigger on Update of Queue Item, you can definitely do things like send an email to manager or team lead notify that User A has picked up this item.

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Victor Onyebuchi 410 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Kokulan the workedBy field is a lookup to a Team, I want the exact user in that Team that accepts the record to be worked on. Is this Possible?

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Victor Onyebuchi 410 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

hi Kokulanthough it shows a user in the ui, but behind the scenes, as you can see below, it lookups to a team:

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Victor Onyebuchi 410 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Saad Kabarousse look at the thread.

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RaviKashyap 55,410 Moderator on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Hi Boss,

There is a plugin message for QueueItem entity which you can use. The message will return you the workerid in the input parameters.

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Kokulan 18,054 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Hey

Its interesting that you are getting a team lookup. What version of CRM you are using and could you also provide details on any additional apps installed on your instance. I am only getting the following for Worked By

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Victor Onyebuchi 410 on at

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RE: How to programmatically detect when a team member has picked up an item from the team Queue Items?

Thanks Ravi.

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