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Sales Order 50% prepayment received but order quantity is changed from 10 to 5 PCs But SO quantity cannot change

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Posted on by B@houston

Hi everyone,

I have a situation. A sales order for 10 PCs of Item A @ $20/ per PC.

50% Prepayment invoice of $100 is received and applied.

Due to insufficient of inventory, we need to change quantity from 10 to 5 PCs. But system will not allow to do this because we have prepayment invoice posted against this order.

Do you have similar situation and what do you suggest as a workaround. Thank you.

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JAngle 150 on at

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Unapply the payment and invoice entries. Create a prepayment credit memo from the sales order. Adjust and then apply the payment manually

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