web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Small and medium business | Business Central, N... Sales Order 50% prepay...

Small and medium business | Business Central, N...

Suggested Answer

Sales Order 50% prepayment received but order quantity is changed from 10 to 5 PCs But SO quantity cannot change

(0) Share

Report

Report

Posted on by B@houston

Hi everyone,

I have a situation. A sales order for 10 PCs of Item A @ $20/ per PC.

50% Prepayment invoice of $100 is received and applied.

Due to insufficient of inventory, we need to change quantity from 10 to 5 PCs. But system will not allow to do this because we have prepayment invoice posted against this order.

Do you have similar situation and what do you suggest as a workaround. Thank you.

Categories:

Dynamics 365 Business Central

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

JAngle 159 on at

Like (0)

Report
Copy link

Link copied!

Unapply the payment and invoice entries. Create a prepayment credit memo from the sales order. Adjust and then apply the payment manually

Join the conversation

Helpful resources

Quick Links

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1

OussamaSabbouh 715 Super User 2026 Season 2

#2

YUN ZHU 452 Super User 2026 Season 2

#3

AndrewThomas81 371 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans