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BC add-in for outlook

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Posted on by STP

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Hi all,

The customer would like to have integration between BC and outlook, so that it could improve the efficiency.

When the BC add-in is installed in outlook, and open dialog, it shows all companies from the production environment, how can we switch it to the sandbox?

I followed the step from here: https://learn.microsoft.com/en-us/dynamics365/business-central/admin-outlook

I didn't use 'Centralized deployment', I used 'Install the add-in for your own use'.

Thank you!

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RockwithNav 9,113 Super User 2026 Season 1 on at

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You must have tried deploying the add-in from Sandbox only?

Am just thinking there should be a way to switch from outlook, there's nothing on the BC add-in to switch?

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Valentin Castravet 32,689 Super User 2026 Season 1 on at

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Hi, have you tried this?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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OussamaSabbouh 16,074 Super User 2026 Season 1 on at

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Hello,

You can’t switch the BC Outlook add-in from production to sandbox inside Outlook; the add-in is tied to the environment URL used when it was deployed, so if it shows production companies, it was installed from production. To use sandbox, open the sandbox environment in Business Central and deploy/install the add-in again from there; if you want both environments in Outlook, that needs separate add-in manifests.

Regards,
Oussama Sabbouh

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STP 875 on at

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Hi all,

Thank you for reply.

The XML file was downloaded from the sandbox, and I have checked the manifest shows the link of sandbox, not the production, however, when I open the outlook and BC add-in, it shows the company list from the production.

I was trying to remove the add-in and install it again, however, I'm not able to remove it.

I installed it via Install the add-in for your own use which is supposed not required an admin right.

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Kamal Khakhkhar 3,357 on at

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Hii there .

As per requirement you can install it from production.

And in Outlook do sign out from Outlook. And clear cache from Outlook.

As now you can do it from production again.

If you found answer. Please mark it answered.

Thank you.

Kamal Khakhkhar

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YUN ZHU 100,974 Super User 2026 Season 1 on at

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Hi, I'm not sure if the following method still works, but you can try it.

https://yzhums.com/23716/

Thanks.

ZHU

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