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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to solve a ref pro...
Microsoft Dynamics CRM (Archived)

How to solve a ref problem of a form Does Not Exist in crm

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Posted on by sahara 645

I have 3 phonecalls forms, Form A, Form B, Form C.  A user opened form A and worked on it finished his work and closed the browser, later one of the developers deleted form A (for his reason...) now when the user wants to enter phonecall forms B or C  he can't because form A is the default and I get an exception : systemform With Id = 5f3a6519-b009-4cc1-91a1-bd6f099e7bcf Does Not Exist, how can I change that? can I change that?  I mean change the default form?

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  • Verified answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hi There,

    i hope the form deleted was not a Main out of the box form as you might face issues in future. 

    anyway you cannot set another default main form but set the order of the form  - you can navigate to Settings> Customization>Customize the system or from your main solution. navigate to Phone call entity , expand the entity , click on forms , select any main form and click on form order as below :

    7318.1.jpg

    select the order and click okay and publish all customization and try again and before  that clear the browser cache/cookies. Also try in inprivate. 

    also you have to consider the security role applied to these forms from option " Enable Security roles"

    mark my suggestion as verified if helpful.

  • sahara Profile Picture
    sahara 645 on at

    Hey Rawish

    I googled the web and your answer is the best!!

    Thank you!

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