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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Email activity, when hitting send it doesn't actually send the email

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Posted on by 26

Hello,

I am trying to do an email activity, and when I hit send, I see it show up in the timeline, but the actual user never gets the email, why is that?

Thank you.

I have the same question (0)
  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Do you have Server Side Sync configured in place?

  • Suggested answer
    USA80 Profile Picture
    26 on at

    I needed to test and enable the mailbox of the user, that fixed the issue.

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    If my reply (or replies) answers your question take a minute and verify the answer. You can do it by clicking "Yes" at the top of the reply (or replies) under the label "Does this answer your question?"

  • gisiquei Profile Picture
    Microsoft Employee on at

    Hi USA80,

    In addition to Andrew's comments, please consider the infos:

    Set up server-side synchronization of email, appointments, contacts, and tasks (docs.microsoft.com/.../set-up-server-side-synchronization-of-email-appointments-contacts-and-tasks)

    Connect to Exchange Online(docs.microsoft.com/.../connect-exchange-online)

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