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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Realtime Service Check...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Realtime Service Check Failure after restore DB on DEV

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Posted on by chbtn 30
Hi, 

after restore my DB from UAT to DEV and running a Script (RetargetRetailServer) i am getting this error: 


I have already run initialise commerce parameters.

Does anyone have an idea?

Thanks a lot.
I have the same question (0)
  • SP-18062243-0 Profile Picture
    SP-18062243-0 Microsoft Employee on at
    CSU uses AAD while authenticating with HQ. In order to pass the authorization the CSU's identity must be accepted by the HQ. When you refreshed the HQ DB you overwrote previously authorized CSU with the data corresponding to the environment sourced the DB. Please reinstall the CSU so it is re-registered within HQ, you don't have to delete/install it but just install the same version.
  • Suggested answer
    S Gopi Krishna Profile Picture
    S Gopi Krishna 665 Super User 2026 Season 1 on at
    RTS error will occur when posting completing a DB refresh and to resolve this you must run the Retail Tenant Update tool which will be available in the tier-1 desktop. When running you must use the AAD acccount of the same tenant in which the tier-1 environment is deployed.
  • Suggested answer
    Shiva Akhil Profile Picture
    Shiva Akhil 8 on at
    I do agree with @S_Gopi_Krishna , This problem will be resolved when you run the RetailTenantUpdateTool in the desktop folder of developer VM, If it causes any issues, you can try to run the RetailTenantUpdateTool.ps1 located in K:\RetailSDK\Tools from powershell it should be able to work as expected.

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