cant find in active record

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the field "Conract ID" is a searchable record, when i'm in the All contract view, i can search for any contract IDand i can find it.

if i go to the IN Active Contract view, i can see the list of inactive records, but the quick find shows none if i search for any,

what did i missed?

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Adrian Begovich 1,027 Moderator on at

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Hi Shaka,

It is worth checking the filter criteria for your views. For more information on views read this article.

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Arun Vinoth 11,615 Moderator on at

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Check what are all the quick find columns configured, add all the needed searchable attributes inside Quick find view design.

[View:https://www.powerobjects.com/2015/10/22/how-to-add-a-field-to-quick-find-in-crm-2015/]

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Community Member on at

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i followed the article here, i found that the Contract ID already selected in the quick find, and yes it finds the record as long as its status is Active, but when the record status is Inactive the search couldn't fetch it

so some settings there make the search only limited to the active records, how to configure the quick find to search for both active and inactive records

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Mahendar Pal 45,095 on at

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Hi Shaka,

Check for the filtering criteria(Edit Filter Creiteria-under view editor) , it may be the criteria only configure to search only in activite records, you can remove this and it will search record in both active and inactive

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Adrian Begovich 1,027 Moderator on at

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Hi Shaka,

You need to change the filter criteria for your view. The below image is an example of a filter criteria that will display both active and inactive contract records.

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Community Member on at

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Thank you, this answered and solved my question

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Community Member on at

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yes, this did the job, now i can search for any record,

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Arun Vinoth 11,615 Moderator on at

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Good, then just clear the view filter if you find any filter conditions in quick find view design.

community.dynamics.com/.../using-quick-find-to-search-for-active-and-inactive-records

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