Cannot update the CRM Account record because both the Customer record and the CRM Account record have been changed

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Posted on by Giannis Tsak

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Hello, everyone.

We are facing a problem in an integration between Business Central and Dynamics 365 CRM. During the synchronization of the accounts-customers (which is bidirectional), many accounts fail to synchronize with the following error:

Cannot update the CRM Account record because both the Customer record and the CRM Account record have been changed

I have yet to find how a consistent way to "unblock" those records and force a synchronization even if it is in a specific direction. From the coupling options on the customer card when I'm trying to synchronize from BC to Dataverse I still have that failure. The only actual way I have found is to uncouple and then re-couple again the two records to break that state. Is there any better process I could do that can also be applied to many/all records? What are some good options?

Thanks in advance.

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Nitin Verma 21,544 Moderator on at

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RE: Cannot update the CRM Account record because both the Customer record and the CRM Account record have been changed

Please refer the below link

community.dynamics.com/.../930802
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Marco Mels on at

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RE: Cannot update the CRM Account record because both the Customer record and the CRM Account record have been changed

Hello,

There is a feature that gives you the option to take a decision which system keeps the modifications. It is described here:

learn.microsoft.com/.../admin-how-to-view-synchronization-status

Hope it helps.