Smartlist output to Excel 2010 error

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Posted on by William Kow

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Dynamics GP 10 FP1 with SP4, Windows 7 Start Edition (32-bit), Microsoft Office 2010 Start Edition, SQL server 2008 Standard Edtion

When we see the listing in the Smartlist, we click the button with Excel logo, to export the listing to Excel, but GP prompt with error message :Unable to start Microsoft Excel

http://img137.imageshack.us/img137/4100/errorw.png

Wondering anybody encounter this error also. Please advice. Thank you.

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Perry Smith - CRi 1,692 on at

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William, Is this a new workstation? Has the user launched Excel before? I have seen errors if you try to ecport to Smartlist and it is the first time Excel has been opened. Perry Smith Senior Technical Consultant Integrated Systems Solutions Microsoft Gold Certified Partner

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Doug Pitcher 1,280 on at

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I'm hoping someone has a solution here. In our case the Office 2010 trial version was up so they updated to the full version. That's when this error came up. I found couple of tech docs saying to make sure the user had full access on the registry but that didn't resolve it.

Excel opens and is working other than the smartlist dump.

Logged on as Administrator on the network and sa into GP.

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William Kow 3,795 on at

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Many thanks for your reply, Perry.
Yes, this is the newly purchased workstation. This is the first computer that is come with Microsoft Office 2010 version, the rest are still using Office 2007. And this new computer has never been successfully launched Excel from the Smartlist.
We are wondering if the Office 2010 STARTER edition can work work with Dynamics GP 10 with FP1 SP4.
Please advice and many thanks.

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Perry Smith - CRi 1,692 on at

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William, Has the user been able to open Excel from the Start Menu? I am not sure what the Office 2010 STARTER edition has, I will take a look at it when I have time. Perry

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Perry Smith - CRi 1,692 on at

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Doug,

I have not seen that issue yet. Does Smartlist do the same thing with Word?

Perry

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Doug Pitcher 1,280 on at

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Yes, it does it with word as well.

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Victoria Yudin 22,769 on at

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William,

I wonder if the issue might actually be Windows 7 Starter? (I am guessing that's what you meant by 'Start'?) My understanding is that has limited functionality and while not explicitly stated on the requirements page for GP 10.0, I believe the only 'supported' editions are Professional, Enterprise and Ultimate.

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Perry Smith - CRi 1,692 on at

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Victoria,

There is an Office 2010 Starter edition. It is an OEM version of the product that is ad supported. That may be the issue. GP may see it as a non supported version.

Perry Smith
GPITConsultant@gmail.com

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Victoria Yudin 22,769 on at

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Perry, I was actually talking about the OS edition, not Office, but it's possible that one or both are the issue...or the two together. Looks like they are both Starter from what William is saying.

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Perry Smith - CRi 1,692 on at

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Hi Victoria,

I understand, I answered pretty quick since my phone was ringing.

Not so sure that it is the OS since GP is running, but it could be. I have seen stranger things.

William, I would see about upgrading the Office 2010 to a fully licensed version.

Perry

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