CRM 2011 Online for Outlook Addin will not successfully initialize

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Posted on by Steve Pearl

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I have had CRM 2011 Online for Outlook Addin working great for a couple of months and it stopped working for some reason I do not understand. I have read every blog and posting I can find and have worked my way through them all; a very time consuming process. Includes uninstalling, getting rid of all traces of the Addin in the registry and subdirectories, creating another windows user and installing for that user, etc....None of it has helped. Still get the same message first presented in the Windows Application Event Viewer, which is:

Source: MSCRMAddin
EventID: 5975
Level: Error

An error occurred initializing a process that triggers Microsoft CRM actions based on Outlook events. Some synchronization or tagging actions may not occur. Try restarting Microsoft Outlook. HR=0x8002801d. Context=. Function=CAddin::OnEnabled. Line=1144.

This seems completely rediculous. Is there really any way to fix this without completely re-configuring the whole laptop?

Will appreciate your help.

Steve

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Hi Steve Pearl

My name is Andrés Guzmán, I'm glad to help you.

I think this issue can occur for many things, something like this:

- Related with the Windows User

- Related with the Office

- Related with the CRM for Outlook

- Related with some update (Rollup)

And, I think, the recommendation to make an re-installation to begin in your CRM for Outlook making first of all a full uninstalling would be the best for now.

To do this, maybe you can follow the next link: dynamics-crm2011.blogspot.com/.../full-uninstall-of-microsoft-crm-outlook.html (Apply the same for client of CRM 2011)

Have a great day,

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Steve Pearl 380 on at

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I uninstalled per the link steps and then reinstalled. I get the same error message after reinstalling. During the reinstall, i did notice in the Windows Application Event Log 3 MSCRMTracing Source Error events, Event ID 17204 with this general detail

CrmTrace encountered an error. Additional Info:Error in LoadDeploymentSettings [LocatorService.Instance], Stack Trace : at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)

at System.Environment.get_StackTrace()

at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)

at Microsoft.Crm.CrmTrace.get_RefreshTrace()

at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)

at Microsoft.Crm.CrmTrace.TraceFormat(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, String format, Object[] args)

at Microsoft.Crm.LocatorCache..ctor(LocatorServiceContext locatorServiceContext)

at Microsoft.Crm.ServerLocatorService..ctor(LocatorServiceContext locatorServiceContext)

at Microsoft.Crm.LocatorService..ctor(ILocatorService service, LocatorServiceContext locatorServiceContext)

at Microsoft.Crm.LocatorService..cctor()

at Microsoft.Crm.LocatorService.get_Instance()

at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()

at Microsoft.Crm.Setup.Common.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)

at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)

at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)

at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)

at Microsoft.Crm.Setup.Common.SetupBase.ExecuteOperation()

at Microsoft.Crm.Setup.Common.SetupBase.RunInternal()

at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()

at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)

at Microsoft.Crm.UpdateWrapper.UpdateSetup.Main(String[] args) (Reporting Process:CrmUpdateWrapper, AppDomain:C:\Users\SPearl\AppData\Local\Temp\OWP35FE.tmp\)

Any thoughts?

Regards,

Steve

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Hi Steve, good morning

Do you found any error in the Installation Log located in the next path:

%Userprofile% \Local Settings\Application Data\Microsoft\MSCRM\Logs

The log file is usually named something like Crm50ClientConfig.log

Can you share with us this information?

Additional to this, occasionally i applied the following recommendation for a Customer and it worked great, maybe you could try:

edwardsdna.wordpress.com/.../crm-outlook-installation-issue

Specifically for your Event ID error (17204) the recommendations are follow the next steps:

1. Add the following sites in Trusted Sites of Internet Explorer: Internet Options > Security > Trusted sites > Sites:

• https://*.crm.dynamics.com

• https://*.live.com

2. Clean IE cache.

3. Clean temp files (using the environment variable %temp%).

4. Delete Generic Credential

a. In Run, type “control keymgr.dll”.

b. Go to Generic Credential, hits on menu drop down, so 'Remove from vault'.

c. Repeat steps a. e b. for all generic credentials.

5. Reinstall Windows Live Essentials 2011 (www.microsoft.com/.../details.aspx)

6. Reinstall Windows Live Sign-in Assistant (www.microsoft.com/.../details.aspx).

7. Reinstall Assistente de Conexão do Microsoft Online Services (www.microsoft.com/.../details.aspx)

8. Check synchronization of date, time and timezone of workstation and Domain Controler of Active Directory.

a. If are in disagreement, apply the following command on command prompt: net time /set

9. Remove Dyncamis CRM for Outlook and updates, in Program and Features.

10. Delete the folder MSCRM of C:\Users\<username>\AppData\local\Microsoft\MSCRM.

11. Enter on registry and then delete, if exists, the folders MSCRM/MSCRMClient of:

a. HKEY_CURRENT_USER\Software\Microsoft

b. HKEY_LOCAL_MACHINE\Sofware\Microsoft

c. HKEY_USERS\.DEFAULT\Software\Microsoft

12. Install again the Dynamics CRM for Outlook and updates:

a. www.microsoft.com/.../details.aspx (Installer)

b. www.microsoft.com/.../details.aspx (UR5)

13. Make new attempt of configuration of Microsoft Dynamics CRM for Outlook.

Regards and have a great day,

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Thanks, I am working through your suggestions. Here is the contents of the Crm50ClientConfig.log

01:10:37|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 11/14/2012 1:10:37 AM ===
01:10:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
01:10:37|   Info| Client Configuration Wizard Version      : 5.0.9690.2838
01:10:37|   Info| Client Configuration Wizard LanguageID   : 1033
01:10:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
01:10:37|   Info| Query all rows in profile table
01:10:37|   Info| Outlook is initialized
01:10:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
01:10:37|   Info| Client Configuration Wizard Running Mode : ReducedUI
01:11:11| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:
   at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)
   at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
01:11:14| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()
   at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)
   at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
01:11:14|Warning| Client configuration failed with the exception : TaskDialog feature needs to load version 6 of comctl32.dll but a different version is current loaded in memory.    at Microsoft.Crm.Outlook.NativeTaskDialog.NativeShow()
   at Microsoft.Crm.Outlook.TaskDialog.ShowCore()
   at Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CreateAndShowDialog(String message, String caption, IWin32Window parentWindow, Exception ex, MessageBoxIcon icon)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment(DeploymentsDeployment[] deployments, AuthUIMode uiMode)
   at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment_ReducedUI()
   at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Run(Boolean runInsideOutlook)
01:11:14|   Info| Configuration file Type : Online.
01:11:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
01:11:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
01:11:14|   Info| Logon mapi store
01:11:14|   Info| Logon admin service
01:11:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
01:11:14|   Info| Query all rows in msg service table
01:11:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
01:11:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
01:11:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
01:11:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
01:11:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
01:11:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
01:11:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
01:11:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
01:11:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
01:11:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
01:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
01:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
01:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
01:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
01:11:29| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:
   at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)
   at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
01:11:30| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()
   at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)
   at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
01:11:30| Error| Exception : TaskDialog feature needs to load version 6 of comctl32.dll but a different version is current loaded in memory.    at Microsoft.Crm.Outlook.NativeTaskDialog.NativeShow()
   at Microsoft.Crm.Outlook.TaskDialog.ShowCore()
   at Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CreateAndShowDialog(String message, String caption, IWin32Window parentWindow, Exception ex, MessageBoxIcon icon)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
01:11:30| Error| Exception : Unable to find an entry point named 'TaskDialogIndirect' in DLL 'Comctl32.dll'.    at Microsoft.Crm.Outlook.TaskDialogNativeMethods.TaskDialogIndirect(TaskDialogConfiguration taskConfig, Int32& button, Int32& radioButton, Boolean& verificationFlagChecked)
   at Microsoft.Crm.Outlook.NativeTaskDialog.NativeShow()
01:11:30| Error| Exception Happened at ReportError : TaskDialog feature needs to load version 6 of comctl32.dll but a different version is current loaded in memory.    at Microsoft.Crm.Outlook.NativeTaskDialog.NativeShow()
   at Microsoft.Crm.Outlook.TaskDialog.ShowCore()
   at Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CreateAndShowDialog(String message, String caption, IWin32Window parentWindow, Exception ex, MessageBoxIcon icon)
   at Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ReportError(Exception ex, IWin32Window parentWindow)
01:21:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
01:21:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
01:21:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
01:21:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
01:21:19| Error| Error connecting to URL: https://evolvit1.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed due to missing credentials
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
01:22:21|   Info| Fill organization comboBox with server information.
01:23:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
01:23:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
01:23:14|   Info| Action type : Add.
01:23:14|   Info| Add GlobalRepositoryConfigurator.
01:23:14|   Info| Add AddinConfigurator.
01:23:14|   Info| Add OrganizationRepositoryConfigurator.
01:23:14|   Info| Add PrimaryConfigurator.
01:23:14|   Info| Add OutlookConfigurator.
01:23:14|   Info| Add FinalConfiguratorConfigurator.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
01:23:14|   Info| Get action list.
01:23:14|   Info| Get action total progress : 55.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
01:23:14|   Info| Action command type : Add.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
01:23:14|   Info| Deleted user application files.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
01:23:14|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
01:23:14|   Info| Set default settings to client configuration.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
01:23:14|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
01:23:14|   Info| ASP Net install path : C:\windows\Microsoft.NET\Framework64\v4.0.30319\
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
01:23:14|   Info| Created Crm allow list key.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
01:23:14|   Info| Set laptop client registry key values.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
01:23:14|   Info| No extended chars in https://evolvit1.api.crm.dynamics.com/XRMServices/2011/Organization.svc were found. No need for short naming.
01:23:14|   Info| Set platform root registry keys.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
01:23:14|   Info| Set platform root key value.
01:23:14|   Info| Set user id registry key.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
01:23:14|   Info| Set configuration registry key values.
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
01:23:14|   Info| Added SQM registry keys.
01:23:14|   Info| Added SQM queue directory.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
01:23:14|   Info| Added SQM registry key values and directory.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
01:23:14|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
01:23:14|   Info| Deleted the resiliency keys under Software\Microsoft\Office
01:23:14|   Info| Deleted the resiliency keys under Software\Microsoft\Office
01:23:14|   Info| Deleted the resiliency keys under Software\Microsoft\Office
01:23:14|   Info| Deleted the resiliency keys under Software\Microsoft\Office
01:23:14|   Info| Deleted the resiliency keys under Software\Microsoft\Office
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
01:23:14|   Info| Registered the form region for IPM.Note in Office registry hive.
01:23:14|   Info| Registered the form region for IPM.Appointment in Office registry hive.
01:23:14|   Info| Registered the form region for CRM.Task in Office registry hive.
01:23:14|   Info| Registered the form region for CRM.Contact in Office registry hive.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
01:23:14|   Info| Created Crm integrate key.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
01:23:14|   Info| Set org-based registry values.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
01:23:14|   Info| Set Primary Org values.
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
01:23:14|   Info| Logon mapi store
01:23:14|   Info| Logon admin service
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
01:23:14|   Info| Query all rows in msg service table
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
01:23:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
01:23:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
01:23:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.InstallCrmDatastore
01:23:59|   Info| Logon mapi store
01:23:59|   Info| Logon admin service
01:23:59|   Info| Create msg service
01:23:59|   Info| Configure msg service with service Id : e7c36e80-6825-4fd7-bbb3-64730d06d307
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.InstallCrmDatastore
01:23:59|   Info| Installed the CRM datastore.
01:23:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.SetConfigureFinishAction
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.SetConfigureFinishAction
01:23:59|   Info| Set configuration finish registry key values.
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
01:23:59|   Info| We have successfully configured Microsoft Dynamics CRM for Outlook. You are now ready to use Microsoft Dynamics CRM for Outlook with EvolvIT.
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
01:23:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
01:23:59|   Info| Exit code: Default
01:23:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
01:23:59|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 11/14/2012 1:23:59 AM ===

Best Regards,

Steve

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Hi Steve, good morning,

Thanks for share your informtion.

I could see the next line in your log:

Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid

I want to know if you can Access to the next URL's:

- disco.crm.dynamics.com/.../Discovery.svc

- dev.crm.dynamics.com/.../Discovery.svc

- evolvit1.crm.dynamics.com/.../Discovery.svc

Really, i think you need to reinstall with the recommendations shared before.

Please let me know the results with that steps.

Regards,

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Steve Pearl 380 on at

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I went through the uninstall and reinstall steps and still the same result. there appeared to be no issues during install or configuration, however there are errors in the Crm50ClientConfig.log, outlook freezes if I click the sign in when viewing a CRM object, etc.....

I'm not sure how I would know if I am successfully connecting to the svc urls above. Please let me know. I am able to log into CRM through IE 9 with no problems.

Best Regards,

Steve

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Steve Pearl 380 on at

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Does anyone have some insights on this. There has to be some resolution.

Steve

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Jake Householder 5 on at

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Did you ever find a resolution to this? We are having the exact same issue with one user.

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Please check if your Windows Identity Foundation 3.5 is turned on:

These steps might help you, I've encountered the same issue and I do the following steps:

1. Control Panel > Programs and Features > Turn Windows Features on and off

2. Please check the .Net Framework 3.5 and Windows Identity Foundation 3.5

3. try Connecting it again.

Hope this helps

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Steve Pearl 380 on at

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Thanks for the suggestion Louis. What fixed this a while back was upgrading Outlook 2010 to Outlook 2013 beta and now RTM. After the upgrade to 2013 there have been no issues what-so-ever.

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