Hi there,
I am trying to help a customer to issue a PO Return for the following purpose. A PO item was received for a quantity greater than the actual amount received in the warehouse. This led to an incorrect subtotal to be invoiced. The invoice was adjusted prior to posting to reflect the correct payables subtotal. But, the PO still reflects an incorrect extended price and subtotal. To try to correct this price and quantity error, we wanted to issue a Return w/Credit to return the excess amounts. However, GP did not let us do this because a user made a decrease inventory adjustment for the excess amount of the item received. Is there a way to still issue a Return to correct the incorrect quantity received? Would we have to issue an increase inventory adjustment or does GP prevent you from issuing a PO return whatsoever once an inventory transaction has been made on the line item? Thanks!
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