Hi,
We are using Omnichannel for both outbound and inbound calls. We would like to know which field we should use on the Conversation form to identify which profile/number the customer called. Currently, the form looks like this
Thank you
Hi,
We are using Omnichannel for both outbound and inbound calls. We would like to know which field we should use on the Conversation form to identify which profile/number the customer called. Currently, the form looks like this
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