GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

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Posted on by Steven Vallarian

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We're trying to test upgrade a GP2010 installation (running the 2014 YE update) to GP2015 and are getting the following messages in duinstall.log:

Failure encountered ON 1/13/2015 at 3:36:45 PM. Error: Product 0 does not support upgrading from version 11.0.2351.
Failure encountered ON 1/13/2015 at 3:36:45 PM. Error: Product 309 does not support upgrading from version 11.0.2353.

Usually this indicates that we will need a patch for GP2015 before the upgrade to continue.

Has anyone figured out a workaround for this?

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TSMurphy 372 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Just released: mbs.microsoft.com/.../HOT_TOPIC_MDGP2015Upgrade
TSMurphy 372 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Thanks for the update Steven.

Looks like Jan 2015 patch will not work.

MicrosoftDynamicsGP11-KB3030067-ENU.msp

(Includes all prior US Payroll compliance releases, all prior Canadian Payroll compliance releases, all prior hotfixes, Service Pack 4, Service Pack 3, Service Pack 2, and Service Pack 1)

File Size: 285MB

Release Date: 1/23/2015

Version: 11.00.2390

When the applicable patch is released, the procedure for those who are running GP2010 / GP2013 under SQL Server 2008r2 SP2 or SP3 will have to:

1.) Apply patch

2.) Run GP Utilities

3.) Upgrade to SQL 2012 or 2014 (Required SQL ver at least 11.0 social.technet.microsoft.com/.../783.sql-server-versions.aspx )

4.) Install GP2015

5.) Run GP Utilities
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Steven Vallarian 394 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Here's what I got from Derek Albaugh at Microsoft

Hello Steven,

You won't be able to upgrade from 11.00.2390 for Dynamics GP 2010 to Dynamics GP 2015 until the Jan/Feb release of Dynamics GP 2015 is available, then you can upgrade to this next release.

As it stands now, Dynamics GP 2010 from version 11.00.2248 through 11.00.2320 and Dynamics GP 2013 versions 12.00.1482 through 12.00.1745, is the only versions that can upgrade to Dynamics GP 2015 currently.

This is also in the 'Upgrading to Microsoft Dynamics GP 2015' hot topic as well:

https://mbs.microsoft.com/customersource/northamerica/GP/support/hot-topics/HOT_TOPIC_MDGP2015Upgrade

Thanks,
Don Schaefer on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

We are already at GP 2013 R2 and getting the same error. Actually, we are also getting the same type of errors for products 414, 1911, 4522, 4933, and 4955.
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Beat Bucher GP Gee... 28,058 Moderator on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Unfortunately I guess you'll have to wait another round (3 ?) to fix this, or go first to 2013R2 as an intermediate solution...
Steven Vallarian 394 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Unfortunately, the January hotfix only fixed the fixed assets error. I'm now getting

Error: Product 0 does not support upgrading from version 11.0.2390.

Has anyone had any luck upgrading from GP2010 (.2390) to GP2015?
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Steven Vallarian 394 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

Looks like waqas has the right idea, thanks for the link redbeard.

From his site:

Cannot Upgrade Having U.S Payroll Tax 2014 Update Installed(KB 3006930 or KB 3006900):

If you have installed the 2014 Year-End update for U.S. Payroll (KB 3006930 or KB 3006900) or the 2014 Year-End/2015 Tax table update for Canadian Payroll on Microsoft Dynamics GP 2010 or Microsoft Dynamics GP 2013, you will not be able to upgrade till the January Hotfix for Microsoft Dynamics GP 2015 is released.
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Redbeard 12,931 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

The upgrade path from GP 2010 SP4 appears to support going straight to GP 2015 RTM build 0524. Are you sure that is the version you are trying to upgrade to?

waqasb.blogspot.com/.../dynamics-gp-2015-upgrade-process-paths.html
Bill Campbell 12 on at

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RE: GP2010 -> GP2015 Upgrade error. Product 0 does not support upgrading from 11.0.2351

You know that suggests that the Dynamics dictionary and the Fixed Asset Dictionary are the ones that are giving you a hard time.

When you installed the GP2015 code, did you make any changes to the default settings?

Did you have to change anything to match your 'current' TEST environment that is maybe different than your Production system?

Just a bit more information might provide the clue to solving the problem.