Hi,
Currently, when creating a new Case, the Status Reason defaults to: In Progress
I need for it to default to a newly created Status Reason: New
How can this be achieved.
Thanks for your help
Nick
*This post is locked for comments
Hi,
Currently, when creating a new Case, the Status Reason defaults to: In Progress
I need for it to default to a newly created Status Reason: New
How can this be achieved.
Thanks for your help
Nick
*This post is locked for comments
Thanks
Found it
navigate to customization window in your solution Entity->case ->Fileds->status Reason ->open the field-> in the bottom of the form you will get the default value
André Arnaud de Cal... 291,391 Super User 2024 Season 2
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