News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Dynamics - 365 - Need ...

Microsoft Dynamics CRM (Archived)

Dynamics - 365 - Need for Status reason to default to a value other that In Progress

(0) Share

Report

Report

Posted on by nickmangioros

460

Hi,

Currently, when creating a new Case, the Status Reason defaults to: In Progress

I need for it to default to a newly created Status Reason: New

How can this be achieved.
Thanks for your help
Nick

*This post is locked for comments

All responses Img

All responses (2)

Answers Img

Answers (1)

Suggested answer

nickmangioros 460 on at

Like (0)

Report

RE: Dynamics - 365 - Need for Status reason to default to a value other that In Progress

Thanks

Found it
Verified answer

kunalks2003 315 on at

Like (0)

Report

RE: Dynamics - 365 - Need for Status reason to default to a value other that In Progress

navigate to customization window in your solution Entity->case ->Fileds->status Reason ->open the field-> in the bottom of the form you will get the default value

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2

Martin Dráb 230,445 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans