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Dynamics - 365 - Need for Status reason to default to a value other that In Progress

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Posted on by nickmangioros

460

Hi,

Currently, when creating a new Case, the Status Reason defaults to: In Progress

I need for it to default to a newly created Status Reason: New

How can this be achieved.
Thanks for your help
Nick

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nickmangioros 460 on at

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RE: Dynamics - 365 - Need for Status reason to default to a value other that In Progress

Thanks

Found it
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kunalks2003 315 on at

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RE: Dynamics - 365 - Need for Status reason to default to a value other that In Progress

navigate to customization window in your solution Entity->case ->Fileds->status Reason ->open the field-> in the bottom of the form you will get the default value

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