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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics - 365 - Need ...
Microsoft Dynamics CRM (Archived)

Dynamics - 365 - Need for Status reason to default to a value other that In Progress

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Posted on by nickmangioros 470

Hi,

Currently, when creating a new Case, the Status Reason defaults to:  In Progress

I need for it to default to a newly created Status Reason: New

How can this be achieved.
Thanks for your help
Nick

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  • Verified answer
    kunalks2003 Profile Picture
    kunalks2003 315 on at

    navigate to customization window in your solution Entity->case ->Fileds->status Reason ->open the field-> in the bottom of the form you will get the default value

    2728.defaultValue.PNG

  • Suggested answer
    nickmangioros Profile Picture
    nickmangioros 470 on at

    Thanks

    Found it

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