web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics - 365 - Need ...
Microsoft Dynamics CRM (Archived)

Dynamics - 365 - Need for Status reason to default to a value other that In Progress

(0) ShareShare
ReportReport
Posted on by nickmangioros 470

Hi,

Currently, when creating a new Case, the Status Reason defaults to:  In Progress

I need for it to default to a newly created Status Reason: New

How can this be achieved.
Thanks for your help
Nick

*This post is locked for comments

I have the same question (0)
  • Verified answer
    kunalks2003 Profile Picture
    kunalks2003 315 on at

    navigate to customization window in your solution Entity->case ->Fileds->status Reason ->open the field-> in the bottom of the form you will get the default value

    2728.defaultValue.PNG

  • Suggested answer
    nickmangioros Profile Picture
    nickmangioros 470 on at

    Thanks

    Found it

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Shidin Haridas Profile Picture

Shidin Haridas 2

#2
Abdullah13 Profile Picture

Abdullah13 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans