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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / AJUSTMENT OF DAMAGED I...
Small and medium business | Business Central, N...
Answered

AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

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Posted on by DynamicsBC 276
Hi Community,
 
Today I'm here with a scenario.
Wo sold 10 items to a customer with price of $200 each. When customer recieved the items and he told us that 1 item is damaged. And he will not pay $200 for this item. So we asked him to retain this item and pay us $150 for this item. Now how we can decrease price of this item to actual as this was invoced at price $200 but actually customer will pay us $150.
 
Thanks in advance.
Categories:
Dynamics 365 Business Central
Microsoft Dynamics NAV
I have the same question (0)
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 61,214 Super User 2026 Season 1 on at
    Create a Sales Creditmemo for $50 and apply it to original invoice.
  • Suggested answer
    Tech-Lucky Profile Picture
    Tech-Lucky 1,288 Moderator on at
    Create a Sales Credit Memo.

    Line details:
      Type: G/L Account  (because you are not taking any Qty back from Customer)
      Quantity: 1.
      Unit Price: 50

    Apply it to original invoice.
  • Suggested answer
    Ben Baxter Profile Picture
    Ben Baxter 7,062 Super User 2026 Season 1 on at
    A Sales Credit Memo is the right approach.  You can either create it manually and use the Applies-To function, or use the Copy Document.  In both cases, you want to make your lines G/L lines.  If you use Copy Document and leave the lines as the Item, it will return the Item to inventory.  To avoid the inventory adjustment, use a G/L Account on the line.
     
    Best Regards,
    Ben Baxter
    Accent Software Inc
  • Suggested answer
    Chavda Dharmendra Profile Picture
    Chavda Dharmendra 1,004 Super User 2026 Season 1 on at
    Hello,
     
    You can create a credit memo using Create Corrective Credit memo action.
     
     
    once Credit memo is created then update original line Quantity to 1 and create new line with1 quantity and unit price - $150.
     
    Once you post the credit memo, the remaining amount against that invoice will be $1,950.
     
     
  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,278 Super User 2026 Season 1 on at
    You an create a credit memo for $50 as this is the credit for the customer and it will adjust the AR and your revenue accordingly.
  • Suggested answer
    RockwithNav Profile Picture
    RockwithNav 9,099 Super User 2026 Season 1 on at
    Many ways to handle this and GL but the recommended way is to go with Credit Memo with  application to the posted invoice. With this everything will be settled.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,471 Super User 2026 Season 1 on at
    If the items are not returned, using Sales Journal may be faster.
    Just a simple example:
     
    Thansk.
    ZHU
  • Suggested answer
    PRao Profile Picture
    PRao 458 on at
    There multiple approach to handle this scenario. 
     
    1. The common and correct approach is -   You can create a credit memo using Create Corrective Credit memo action from the posted sales invoice with quantity 1 with correct unit price ($-150) in second line.
     
    1. Create a Manual Sales Credit memo with 1 quantity with $50 and apply it to original invoice.
      this is automatically applied with same Posted sales Invoice.
     
    1. Also, you may create sales credit memo and in sale line select type G/L and defined the G/L Account no.  with qty 1 and amount $50. also apply with original sales invoice to.
     
    Also check your costing method and run the report  adjust cost item entry with post to g/l. 

    I hope this above approach will help you to manage your scenarios. 

    Thanks, 
    PRao
  • Verified answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,685 Super User 2026 Season 1 on at
    If you do any reporting off of the inventory subledger the best way to correct this would be with a credit memo with an item charge - I wrote a blog post about it here How to Credit an Item Without Putting it Back in Inventory - Dynamics 365 Business Central Insights
     
  • Suggested answer
    Sumit Singh Profile Picture
    Sumit Singh 11,795 Super User 2026 Season 1 on at
    Hi, 
     
    The best approach is to issue a sales credit memo for the $50 difference and apply it to the original invoice. This ensures accurate AR and revenue reporting without impacting inventory. If items aren’t returned, use a G/L account line or a sales journal to avoid inventory adjustments. 
     
    Mark true, “Does this answer your question” if it helps.
     
     

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