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AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

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Posted on by DynamicsBC

Hi Community,

Today I'm here with a scenario.

Wo sold 10 items to a customer with price of $200 each. When customer recieved the items and he told us that 1 item is damaged. And he will not pay $200 for this item. So we asked him to retain this item and pay us $150 for this item. Now how we can decrease price of this item to actual as this was invoced at price $200 but actually customer will pay us $150.

Thanks in advance.

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Dynamics 365 Business Central

Microsoft Dynamics NAV

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Chavda Dharmendra 351 on at

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AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

Hello,

You can create a credit memo using Create Corrective Credit memo action.

once Credit memo is created then update original line Quantity to 1 and create new line with1 quantity and unit price - $150.

Once you post the credit memo, the remaining amount against that invoice will be $1,950.

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Ben Baxter 6,144 Super User 2025 Season 2 on at

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AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

A Sales Credit Memo is the right approach. You can either create it manually and use the Applies-To function, or use the Copy Document. In both cases, you want to make your lines G/L lines. If you use Copy Document and leave the lines as the Item, it will return the Item to inventory. To avoid the inventory adjustment, use a G/L Account on the line.

Best Regards,

Ben Baxter

Accent Software Inc

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Tech-Lucky 1,257 Super User 2025 Season 2 on at

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AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

Create a Sales Credit Memo.

Line details:
Type: G/L Account (because you are not taking any Qty back from Customer)
Quantity: 1.
Unit Price: 50

Apply it to original invoice.

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Mohana Yadav 60,622 Super User 2025 Season 2 on at

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AJUSTMENT OF DAMAGED ITEMS SOLD TO A CUSTOMER

Create a Sales Creditmemo for $50 and apply it to original invoice.

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