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Outbound to Real-Time Transition
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Can't see the segment in the journey anymore

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Posted on by 2
Hi, 

I cannot see which segment I selected in a realtime-journey that I stopped. The weird thing is that this only occurs to some of the journeys, not all. 
 
 
Does anyone know how I can fix this? 
  • Suggested answer
    Community member Profile Picture
    Community member 18 on at
    Can't see the segment in the journey anymore
    dsadasd
  • Cher Raj Profile Picture
    Cher Raj 2 on at
    Can't see the segment in the journey anymore
    I see, it was an Outbound Marketing segment. Any estimation how long the fix will take? 
  • Suggested answer
    ShrShankar Profile Picture
    ShrShankar on at
    Can't see the segment in the journey anymore
    Hello - 
    Does this journey use an outbound segment?
    This is a known issue where the Outbound Marketing segment that is used in a Real Time Journey loses that connection - 
    This is because we create an export of the OBM segment in Real Time that gets deleted once the journey that is using it, ends.
    We are working on a solution for this and will revert back here.
     
    In the meantime, a workaround for this is to create a long living dummy journey that uses the OBM segment so that we do not lose the RTM export for that segment and it works for all journeys.
     

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