Disable email and phone call creation from field icons in account form

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Posted on by scopecrm

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Hi Experts,

I am wondering if anyone managed to disable the email and phone call icons in account/contact forms from creating email/ phone call records. Please see the below image where highlighted in red. I want these icons disabled so that creation of activity is blocked for the users?

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Henry J. 5,237 on at

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RE: Disable email and phone call creation from field icons in account form

Indeed unsupported JavaScript should not be considered here.

PCF controls are the only way to go to replace these controls on forms if the default email or phone behaviors are not the desired experience.
ManishChouhan 145 on at

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RE: Disable email and phone call creation from field icons in account form

OOB There is no way to turn it off or hide these, Removing suggestion of Unsupported JS on Agreement with Henry. Thanks
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Henry J. 5,237 on at

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RE: Disable email and phone call creation from field icons in account form

It’s technically possible, but only if you use different PCF controls for those fields, not the default ones.

For example this control exists for email address fields: https://pcf.gallery/email-text-field-control/
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AJ-22040756-0 on at

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RE: Disable email and phone call creation from field icons in account form

Hi Partner,

This is not possible to disable the action of these Icons. its by design