web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Customer underpaid $2
Microsoft Dynamics GP (Archived)

Customer underpaid $2

(0) ShareShare
ReportReport
Posted on by Community Member

Dear Microsoft Dynamics forum,

Customer underpaid $2.

I want to write-off these $2.

I try to use Sales -> Routines -> Write off documents and it is telling me that 

No documents found matching criteria selected.

Please could you advise what else could I do?

Thanks

Larisa

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Larisa,

    Have you checked that Customer's card? There is a place in the customer card where you set how much each customer is allowed to be written off. You would need to make sure the amount is at least $2.00. In my experience, it defaults to not allow writeoffs when you setup a customer.

    Thanks,

    RM82

  • Community Member Profile Picture
    Community Member on at

    Hi RM82,

    great help!

    Easy solution - appreciated!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans