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Dear Microsoft Dynamics forum,
Customer underpaid $2.
I want to write-off these $2.
I try to use Sales -> Routines -> Write off documents and it is telling me that
No documents found matching criteria selected.
Please could you advise what else could I do?
Thanks
Larisa
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Hi RM82,
great help!
Easy solution - appreciated!
Larisa,
Have you checked that Customer's card? There is a place in the customer card where you set how much each customer is allowed to be written off. You would need to make sure the amount is at least $2.00. In my experience, it defaults to not allow writeoffs when you setup a customer.
Thanks,
RM82
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