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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Service Scheduling Dep...
Microsoft Dynamics CRM (Archived)

Service Scheduling Deprecation, what is included?

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Posted on by ehirsch

What exact pieces of functionality are included in the deprecation of Service Scheduling? Is it  anything involving Services, or only functionality involving the Service Activity?

I'm looking ahead for a client and determining whether they should use the Service Calendar for viewing and scheduling Appointments for a user. My gut is saying this is deprecated, but I'm not 100% sure this is being replaced by Unified Resource Scheduling

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  • Community Member Profile Picture
    Community Member on at
    RE: Service Scheduling Deprecation, what is included?

    Good question! Did you ever get any feedback on this?

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Service Scheduling Deprecation, what is included?

    Hi ,

    As per MS they said -

    The Unified Resource Scheduling solution is included with Dynamics 365 for Field Service. With this solution, you can automatically set up the system to schedule multiple booking requirements on a recurring basis. This minimizes overall travel time and maximizes efficient use of all resources. It takes many constraints into account, such as resource availability, skills required, working hours, duration, and time windows to optimize the schedule.

    The existing service scheduling functionality using the Service activity is deprecated and will be removed in a future major release. Service scheduling features will be included in the Unified Resource Scheduling solution. This solution integrates seamlessly with Dynamics 365, and will work with Dynamics 365 for Customer Service. The Unified Resource Scheduling solution will provide feature parity with the existing service scheduling feature.

    take a look below article -

    https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization

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