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Microsoft Dynamics 365 | Integration, Dataverse...
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Dynamics 365 CE ↔ F&O Integration – Read-Only Role for Field Service Managers

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Hello Community,

I’m currently working on a Dynamics 365 CE ↔ Finance & Operations integration scenario using dual-write and Field Service PMA. While reviewing Microsoft documentation, I came across some open questions that I’d like to clarify with experts here.

Current understanding:

  • CE users will primarily be licensed with Field Service Enterprise or Customer Service Premium licenses (Dynamics 365 Licensing Guide).

  • For dual-write, all CE users require an F&O role to enable synchronization (Dual-write security roles – Microsoft Learn).

  • The Field Service Integration Role works for most Customer Service users.

  • However, Field Service Managers need visibility into Bookable Resources and the Workers table, and the integration role seems insufficient.


  •  

Open questions:

  1. Is there an out-of-the-box read-only role in F&O that can cover CE users (especially Field Service Managers) without requiring an additional F&O license?

  2. If not, is it acceptable/recommended to create a custom read-only role to handle this scenario?

  3. Does Microsoft guarantee that read-only roles assigned for dual-write do not consume an F&O license? Or are there exceptions?

Any guidance, best practices, or official references would be greatly appreciated.

Thanks in advance!

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  • Verified answer
    Sohaib Cheema Profile Picture
    49,664 Super User 2026 Season 1 on at
     
    1) there are no Read-Only security roles, in the standard Dynamics 365 F&O, Every security  role in Dynamics needs some license. some security role can be used with a choice of licenses (from many options you can choose any any). Microsoft licensing guide lists the needed license next to each security role.
     
    2) You can create read-only security roles, There are many duties and privileges that can be used with any license, here is an example:
     
     
     
     
    3) You would need at least one license from all possible options for the direct access to the APP (D365 FO), that's what License guide, page number 50 says (last sentence ; provided in next picture)
     
     
    When it comes to your specific example and you would want to inquire into project transactions, you would have choice to buy any of the following license. [Note: Team Member would not provide you access to all areas in some cases, as in the following example]
     
     
    Depending upon which area of the system you want to access, license needs can change., When you end up creating a security role, whether it is read-only or not, you can see what license the security role would consume.
     
    I have also seen the examples of custom security roles that consume more than one license (e.g. Finance+Attach Supply Chain)
  • CU13061355-0 Profile Picture
    on at

    When working with Dynamics 365 CE ↔ F&O integrations, one of the most common challenges is defining the right level of access for different roles. For example, Field Service Managers often benefit from a read-only role—giving them visibility into financial and operational data without compromising security or creating unnecessary risks. It’s a balance between empowerment and control, and it requires thoughtful configuration to get it right This is where partners like demonstrate real value. As a Microsoft Security Solutions Partner and a Certified Modern Work Solutions Partner, Virteva brings both technical expertise and strategic perspective.

  • Sohaib Cheema Profile Picture
    49,664 Super User 2026 Season 1 on at
     
    Unfortunately your reply sounds more like marketing for a company, rather than adding value.

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