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Unable to access Business central URL / App

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Posted on by d6community

Hi Team,

We have an working Business central license for one of a user and until yesterday we were able to open the business central url.

https://businesscentral.dynamics.com/

When we enter the url in the browser or the app, it says "Finishing Setup", it takes less that a minute and after a while it goes "This takes longer than expected. Sorry for the inconvenience." Please guide we have a very important demo with a customer today. We also have a valid license.

Regards,

Avinash

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Stefano Demiliani 37,166 Most Valuable Professional on at

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Is this a trial tenant or a production one? Have you started a company initialization? Have you launched a particular setup?

It seems the message that appears when the tenant is initialized for the first time...

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Marco Mels on at

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Hello,

A workaround maybe to try with another user after assigning that user with a BC license. That helps me usually when it gets stuck for the first user.

Thanks..

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tlhgolfer 23 on at

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I have had this happen and was able to fix it by using a different browser or also using Chrome Incognito it seemed to reset the session. If you are able to get a user in and the other user is stuck you can go to the user personalization card and change the company to maybe the Cronus company remove the stuck session.

Hope this helps,

Tanya

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d6community 79 on at

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I have had it used earlier a month ago. Now I am trying to login back. This is a trial though.

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d6community 79 on at

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I am assuming the trial license has expired, though I do not see the expiry date in the Admin center licenses.

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tlhgolfer 23 on at

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Have you tried to login to the Cronus company? I am going to bet this definitely has something to do with the trial they do seem to be slower.

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d6community 79 on at

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I can't get past that screen which eventually goes timeout. So there is no way for me to go to the Cronus compnay.

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Marco Mels on at

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Hello,

You can try this:

businesscentral.dynamics.com/.../>companyname=Your Company Name

Replace your tenant ID with the actual tenant ID or domain name the tenant is hosted in and replace the company name with the actual company name (%20 = space).

Thanks.

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