Resolve case button issue

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Posted on by sandeepc

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Hi, all

In case form when Status =closed we save

when we click on resolve case ribbon button its not populating the box.

after refresh when we click on resolve case ribbon button ..now opo up box comes.

why its happening like this. what would be issue>>

any suggestions will be marked as verified

thanks in advance

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Answers (8)

sandeepc 5,388 on at

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RE: Resolve case button issue

resolve case button is clicked but the popup box doesnot show untill its been refreshed

there is no workflow right now
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PS 23,577 on at

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RE: Resolve case button issue

Try deactivating workflows on case and then resolve, if it works that means; there is an issue with a workflow
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sandeepc 5,388 on at

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RE: Resolve case button issue

no we are getting same issue when we tried in a different browser also also i cleared cache
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PS 23,577 on at

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RE: Resolve case button issue

You might want to try in a different browser
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sandeepc 5,388 on at

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RE: Resolve case button issue

before status will be new.. after that they will click on the option closed.. there is no workflow i think
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PS 23,577 on at

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RE: Resolve case button issue

Is there a business rule on status equal close?
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PS 23,577 on at

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RE: Resolve case button issue

What is meant by status equal close?

Is it not resolving the case?

Do you have a workflow on case resolve?

If the workflow is already resolving the case, why do you want to resolve it again
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sandeepc 5,388 on at

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RE: Resolve case button issue

yes
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PS 23,577 on at

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RE: Resolve case button issue

Are you saying that resolve case button is working after refresh only and not before that?