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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Restoring a Dynamics 3...
Microsoft Dynamics CRM (Archived)

Restoring a Dynamics 365 backup does not work, the button ist "grey" ?!

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Posted on by Community Member

I am in the Dynamics 365 administrative console.

There on the "Backup and Restore" tab.

There are my own backups and system backups.

There is also the "Restore" button.

But he is grayed out and I can not click the restoration.

Why ? What can I do to get your backup back?

Thanks for your help.

Matthias Kortüm

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  • Suggested answer
    Naveen Goyal Profile Picture
    Naveen Goyal 81 on at
    RE: Restoring a Dynamics 365 backup does not work, the button ist "grey" ?!

    Hi Gene,

             You will need to make a sandbox instance out of your production instance in order to get it restored. As Production environment can't be restored.

    docs.microsoft.com/.../manage-sandbox-instances

    docs.microsoft.com/.../switch-instance

    community.dynamics.com/.../how-to-create-a-backup-and-restore-dynamics-365-online-database

    Melvin Fong has already given you the answer.

    Thank you,

    Naveen Goyal

  • Gene GSB Profile Picture
    Gene GSB on at
    RE: Restoring a Dynamics 365 backup does not work, the button ist "grey" ?!

    Melvin,  Your link does show how to create and restore a backup however it doesn't answer the question as to why the System backups that show Available are not able to be restored.   How do you restore a system backup to the sandbox?   Thanks!

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Restoring a Dynamics 365 backup does not work, the button ist "grey" ?!

    Answer:

    community.dynamics.com/.../how-to-create-a-backup-and-restore-dynamics-365-online-database

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