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Hi Team,
I'm currently having the the below error whenever valid users try accessing the application via web. Kindly note that all the users can access the application via the app but none can do that via the web.
Microsoft Dynamics NAV Web client, and Microsoft Dynamics NAV Server are on separate computers,
hi
The error you are experiencing when valid users try to access Microsoft Dynamics NAV via the web could be due to a number of different factors. Here are a few potential causes and solutions:
Web client configuration issue: It's possible that there is an issue with the configuration of the web client. Check to make sure that the web client is configured correctly and that all of the necessary components are installed and configured properly.
Network connectivity issue: If the web client and server are on separate computers, there could be a network connectivity issue preventing the web client from connecting to the server. Check to make sure that the web client computer is able to communicate with the server over the network and that there are no network issues.
Security permissions issue: It's possible that the user accounts that are trying to access the application via the web client do not have the necessary security permissions. Check to make sure that the user accounts have the appropriate permissions to access the application via the web client.
Server capacity issue: If there are too many users trying to access the application via the web client at the same time, it could be overwhelming the server's capacity and causing the error. Check to make sure that the server is able to handle the current user load and consider adding additional resources if necessary.
Version compatibility issue: Ensure that the version of the web client matches the version of the server, as mismatched versions can cause compatibility issues.
Firewall or antivirus blocking access: Check that the firewall settings on the web client and server are not blocking access, and that any antivirus software is not blocking the application.
It may be helpful to consult with a Microsoft Dynamics NAV expert or your software provider to further troubleshoot and resolve the issue. They may be able to provide additional guidance or insights into the root cause of the problem and how to address it.
DAniele
Hi, Looks like a permission issue.
Did you restore the customer's database locally? You need to add users first.
Although not recommended, there is an easy way to clear the user in database, so that the first logged-in user will be automatically added as a Super user.
USE [Database Name（must change to real database name）] GO delete from [dbo].[User] delete from [dbo].[Access Control] delete from [dbo].[User Property] delete from [dbo].[Page Data Personalization] delete from [dbo].[User Default Style Sheet] delete from [dbo].[User Metadata] delete from [dbo].[User Personalization]
Hope this helps.
Thanks.
ZHU
Try to run web client through the IP address not the domain name.
Thanks
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