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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Article - keyword sear...
Microsoft Dynamics CRM (Archived)

Article - keyword search problem

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Posted on by zzecevic

Hi all, 

I am having some issues with keyword search on Articles. I created N:N relationship between custom entity and Articles and added a sub grid. When I do a search using keyword and similar text on a sub grid I don't get any results. When I open Associated View and do a search I get results, also when I use Articles lookup I don't always get results. I added keyword field to Quick Find View.

I am using Dynamics CRM 2015 On-premise and CRM 2016 Online

Thank You :-)

Zvjezdana

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  • Suggested answer
    Ozarour Profile Picture
    Ozarour 630 on at

    Check the status of the article, if it is published or not, because sometimes you are searching for an article that is not published yet, and your subgrid is using the published ones (active records)

  • zzecevic Profile Picture
    zzecevic on at

    This is not a problem, all my articles are published. When I search for them on Associated view or directly from Articles I get wanted Articles. But when I do a search from my custom entity or via lookup field I dont get any results...

  • zzecevic Profile Picture
    zzecevic on at

    OK, I managed to search using keyword in lookup using * keyword

    Unfortunately this doesn't help me if I wont to use multiple words search :-\

  • Suggested answer
    zzecevic Profile Picture
    zzecevic on at

    Problem solved, it was problem with my browser. Recently I am having issues with Internet Explorer, can't edit form etc. It works with Chrome.

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