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Microsoft Dynamics CRM (Archived)

Can we use Work Order entity out of box in the Microsoft Teams just like Accounts and Contacts etc?

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Posted on by Bilal Hussain

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Can we use Dynamics 365 productivity bot to open work orders through Microsoft Teams?

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Kokulan 18,054 on at

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RE: Can we use Work Order entity out of box in the Microsoft Teams just like Accounts and Contacts etc?

Hi

You could install the Dynamics 365 Teams App and use the bot

[View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/teams-install-app:750:50]

[View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/teams-bot-search:750:50]

Search and select the Works Order and see what options bot gives you

One other option, a lot of work involved but possible, is to create your own Teams app with a bot that talks to CRM and does what you want.

https://docs.microsoft.com/en-us/microsoftteams/platform/samples/code-samples

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