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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Undo comsumption from ...
Small and medium business | Business Central, N...
Suggested Answer

Undo comsumption from service order shipment

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Posted on by Tommy Tian 14
Hi Experts
 
I posted a Service Order with Shipping and Consume.  But it was mistake posted.  When I try to UNDO SHIPMENT or UNDO CONSUMPTION from Posted Service Shipment, I found there is no way to UNDO it.
 
I got error message 
undo shipment, apparently the posted service shipments page is uneditable. 
//
 
undo consumpation, the oringinal Service Order is disappeard once it is posted to ship, can't find in anyway.  So impossible to reopen it. 
//
 
Also, In ILE, there is a nagetive adjust entry be created and invoiced. For now, I can only make a positive entry in Item Journals to reverse incorrect action.
 
Base on the MS docs.  /can't undo consumption if the service order has been closed/
 
Is any help for correct way or suggestion about this issue?  Thanks. 
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,664 Super User 2026 Season 1 on at
    Based on your first screenshot it seems you shipped and invoiced the item? In that case you can't undo this shipment as a shipment can only be undone if the item was only shipped without invoicing it.
     
    In this case you can create a service credit memo for that line item to reverse it. 
     

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