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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Add a Link to Knowledg...
Microsoft Dynamics CRM (Archived)

Add a Link to Knowledge Base Article in another Article

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Posted on by Mark WHE 91

Hi all

In a knowledge base article i would like to reference another article. 

EG Say you have an article on Painting a Wall and another article about Filling Holes in a Wall.

Within Painting a Wall I want to remind users about filling holes. Rather than re-write the relevant information, I provide a link - See Filling Holes in a Wall.

I would have thought - link to another article - is a pretty basic function but i cannot see anyway to do this. I tried using the URL generated by Email a Link, but this only seems to work on my login and opens the article for editing.

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hi Mark,

    this is max you can do : https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-knowledge-article#update-published-knowledge-articles 

    you can just add a text saying - refer to related article or something.

  • Mark WHE Profile Picture
    Mark WHE 91 on at

    Hi Rawish,

    Thanks for replying.

    I am stunned that such a simple functionality is not available. Definitely a negative for MS on this.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hi Mark,

    we can definitely raise it in the idea forum. :experience.dynamics.com/ideas  

  • Mark WHE Profile Picture
    Mark WHE 91 on at

    Hi Rawish,

    I just went to do that and found a topic on it already, so voted it.

  • Walter Deworezky Profile Picture
    Walter Deworezky on at

    Hi, I do not find the Idea for voting. can you please Post the Link so that I can also vote for it.

    Thanks

    Walter

  • Crouchy Profile Picture
    Crouchy 7 on at

    Here is the link if you still want to vote for this.

    [View:https://experience.dynamics.com/ideas/idea/?ideaid=cf4af4ed-9978-e811-9cca-0003ff68ec32:320:160]

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