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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook Not Launching ...
Microsoft Dynamics CRM (Archived)

Outlook Not Launching With Outlook Client Installed

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Posted on by Community Member

Hi all,

I have a user whose Outlook would not launch. When uninstalling the Outlook Client, Outlook was able to launch. Re-installing Outlook Client works; however, when attempting to re-configure the Outlook Client, Outlook crashes. The breakpoint is when the user logs into the cloud, prior to selecting the organization. Any theories? I have been unable to schedule time to meet and look into windows event logs.

Any insight is helpful.

Best,

Blayze

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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Outlook Not Launching With Outlook Client Installed

    Solution:

    1. Search "Diagnostics"

    2. Go to "Advanced Troubleshooting Tab"

    3. Delete Temporary Microsoft Dynamics CRM Client Files

    4. Enable Microsoft Dynamics CRM for Outlook Add-In

    5. Re-Install and Re-Configure Organization

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