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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / redeem loyalty points
Supply chain | Supply Chain Management, Commerce
Suggested Answer

redeem loyalty points

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Posted on by Monica F 5

when making sales the customer accumulates the points on the loyalty card but in the POS there is no button to redeem them

can you help me?

thanks

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  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    You need to configure Loyalty as payment method in the store to be able to accept the loyalty as payment method or redeem it.

    1. You will need to create a payment method named Loyalty.

    2. Add the payment method to the store and Set the operation name to Pay Loyalty Card.

    3. Create a button on any of the button grid for the above payment method.

    4. Make sure that there is redemption rule configured against the loyalty scheme.

    Some reference links:

    https://learn.microsoft.com/en-us/dynamics365/commerce/payment-methods

    https://learn.microsoft.com/en-us/dynamics365/commerce/tasks/define-loyalty-schemes 

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,614 on at

    This page details various POS Operations for Loyalty: Online and offline point of sale (POS) operations - Commerce | Dynamics 365 | Microsoft Learn

  • Monica F Profile Picture
    Monica F 5 on at

    Thank you very much for the answer, it was helpful. A query, in the company where I work as a consultant I have been asked to study the retail module of D365FO (ecommerce), but there is not much information about this on the websites. You would know where I can find information about this? Thanks a lot

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    You can have a look at the below tech talk series to get a basic understanding. You can also MS learn and MS docs for further details.

    community.dynamics.com/.../techtalk-series-unlock-the-power-of-dynamics-365-commerce

    PS: “If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.”

  • Monica F Profile Picture
    Monica F 5 on at

    thank you very much

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