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Reportwhen making sales the customer accumulates the points on the loyalty card but in the POS there is no button to redeem them
can you help me?
thanks
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when making sales the customer accumulates the points on the loyalty card but in the POS there is no button to redeem them
can you help me?
thanks
You can have a look at the below tech talk series to get a basic understanding. You can also MS learn and MS docs for further details.
community.dynamics.com/.../techtalk-series-unlock-the-power-of-dynamics-365-commerce
PS: “If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.”
Thank you very much for the answer, it was helpful. A query, in the company where I work as a consultant I have been asked to study the retail module of D365FO (ecommerce), but there is not much information about this on the websites. You would know where I can find information about this? Thanks a lot
This page details various POS Operations for Loyalty: Online and offline point of sale (POS) operations - Commerce | Dynamics 365 | Microsoft Learn
You need to configure Loyalty as payment method in the store to be able to accept the loyalty as payment method or redeem it.
1. You will need to create a payment method named Loyalty.
2. Add the payment method to the store and Set the operation name to Pay Loyalty Card.
3. Create a button on any of the button grid for the above payment method.
4. Make sure that there is redemption rule configured against the loyalty scheme.
Some reference links:
https://learn.microsoft.com/en-us/dynamics365/commerce/payment-methods
https://learn.microsoft.com/en-us/dynamics365/commerce/tasks/define-loyalty-schemes
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