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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Duplicate Record- Dyna...
Microsoft Dynamics CRM (Archived)

Duplicate Record- Dynamics 365

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Posted on by naZir 850

Hi All,

Can you please look into this issue and help me out.

There is a custom entity when i am trying to re assign it to some user getting this issue. I have checked with all custom logic but did not find any clue.

 0116.Capture.JPG

Thanks for looking... :)

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  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Nazir ,

    As per error message seems you are assigning same user which already assigned . Does its happening for all user ?

  • naZir Profile Picture
    naZir 850 on at

    Hi goutam,

    Thank you for looking.

    I am assigning it to a different  user who have all the right to own that record.  no it's not happening for all records. As of now i have found one record.

  • Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    Can you download log file & see if any more useful error messages are there.

    Is this some queue enabled entity/activity? There may be another queue item available already.

    Do you use Outlook client for tracking Emails/Appointments?

    Can you disable the plugin if you have on Assign/Update message to pinpoint the issue rootcause.

    community.dynamics.com/.../181549

  • naZir Profile Picture
    naZir 850 on at

    Hi Arun,

    thank you for looking into this.

    I am yet to get the log file from User. But i believe there will not be much information.

    No that is not a queue or activity type entity.

    Yes we use Outlook client for tracking Emails/Appointments, But i believe these features will not be responsible for throwing that error.

    It's in production, so i can't disable plug in.

    And i am unable to replicate the same issue in lower environment.

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